1. Overview

JR Wireless USA is committed to providing quality wholesale products to our dealers and business customers. This Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for orders placed through jrwirelessusa.com.

2. Eligibility for Returns

To be eligible for a return or refund, your request must meet the following conditions:

• The item is reported within 7 days of the delivery date
• The product is defective, damaged in transit, or materially different from what was ordered
• The item is unused, in its original condition, and in the original packaging with all included accessories
• You provide proof of purchase (order number or invoice)

3. Non-Refundable Items

• Items marked as "Final Sale," clearance, or liquidation stock
• Products with physical damage, missing parts, or signs of use caused after delivery
• Bulk/wholesale orders that were correctly fulfilled per the original purchase order
• Gift cards and store credit

4. How to Request a Refund

To start a return or refund request, please contact our customer care team with your order number, a description of the issue, and photos of the product (if damaged or defective). Our team will review your request and respond within 1-2 business days with next steps.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you, depending on product availability.

6. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are credited to your original payment method within 5-10 business days, depending on your bank or payment provider.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same product, please contact us and we'll guide you through the process.

8. Return Shipping

If the return is due to our error (defective, damaged, or wrong item shipped), we cover return shipping costs. For all other approved returns, the customer is responsible for return shipping unless otherwise agreed in writing.

9. Cancellations

Orders may be canceled before they have shipped by contacting our team directly. Once an order has shipped, it is subject to this Refund Policy rather than cancellation.

Last updated: September 20, 2026